Privacy Policy

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Last Updated: 6th December 2025

Waves Creative (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, or SMS messaging program.

By using our website or communicating with us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Any other information you voluntarily provide

SMS Information

If you communicate with us via text message, we may collect:

• Your phone number
• Message content
• Delivery and interaction data
• Timestamps of messages

Website Usage Data

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site

This information helps us improve our services and user experience.

2. How We Use Your Information

We use your information to:

• Provide and manage our creative services
• Respond to inquiries and customer support requests
• Communicate about ongoing projects
• Send informational or transactional SMS messages, such as:
  • Project updates
  • Service notifications
  • Scheduling confirmations
  • Customer support replies
• Improve website performance
• Maintain legal compliance and protect against fraud

We do not send unsolicited marketing messages.

3. SMS Messaging & Consent

By providing your phone number or by texting our business number, you may receive SMS messages from us related to your inquiry or services.

• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• You may reply HELP for additional assistance.

Required SMS Disclosure (10DLC-Compliant)

We do not share or sell consumer personal information, including phone numbers, to third parties or affiliates for marketing or promotional purposes.

We only send text messages when:

• You provide consent verbally,
• You text us first (inbound SMS), or
• You continue an existing conversation.

4. Text Message Opt-Out

If you receive SMS messages from us and wish to stop receiving them, you can opt out by replying:

STOP, UNSUBSCRIBE, END, CANCEL, or QUIT

After you opt out, you will not receive additional messages unless you opt back in by replying START.

5. How We Share Your Information

We may share certain information only in these situations:

Service Providers (Allowed)

We may work with trusted third-party service providers—such as communication platforms or website hosts—who help us operate our business.
These providers are required to keep your information secure and may not use it for marketing purposes.

Legal Requirements

We may disclose information if required by law, regulation, or legal process.

Not for Marketing

We never sell or share your personal information, including phone numbers, with third parties or affiliates for marketing, advertising, or lead generation.

6. Data Retention

We retain your information only as long as necessary to:

• Provide services,
• Fulfill contractual obligations, or
• Comply with legal requirements.

You may request deletion of your personal information at any time.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no online system is completely secure, and we cannot guarantee absolute protection.

8. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections or updates
• Request deletion of your personal data
• Opt out of SMS messaging at any time
• Contact us with any privacy-related concerns

9. External Links

Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

10. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact:

Waves Creative
Email: [Your Email]
Website: https://wavescreative.webflow.io

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