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Positioning before pixels: what we fix before opening Figma

Message first
Positioning
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Most redesigns do not fail in Figma. They fail before it, when nobody agreed on what the company actually says. The team picks colours and layouts for a message that is still moving, and three months later the new site says the same vague thing in a nicer font.

So before we design anything, we run a short positioning workshop. It comes down to four questions.

Who loses sleep over this problem?

Not “mid-market companies”. A person, with a job title, who gets blamed when this goes wrong. If you cannot name them, the homepage will talk to everyone and land with no one.

What do they use today?

Your real competitor is rarely another startup. It is a spreadsheet, an agency, an intern or doing nothing. Knowing the current alternative tells you what you need to beat and what language the buyer already uses.

Why switch now?

Every buyer has a trigger: a new hire, a missed quarter, a tool that stopped scaling. Name the trigger and the page can meet the buyer at the moment they start looking.

If the message changes every time a different founder explains it, the website cannot fix that. The workshop can.

What proof will they believe?

Logos, numbers, quotes, a live demo, a free audit. Different buyers trust different evidence. We decide which proof leads before we decide where it sits on the page.

What comes out of the workshop

  • One sentence that says who it is for and what changes for them
  • The three objections the site has to answer
  • The proof that leads, ranked
  • The words buyers use, pulled from calls and reviews

With that on one page, design gets faster and the debates get shorter. Nobody argues about the hero image when everyone agrees on the headline.

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